{"id":38,"date":"2023-03-31T07:33:17","date_gmt":"2023-03-31T07:33:17","guid":{"rendered":"https:\/\/ylpart.my\/?page_id=38"},"modified":"2026-11-09T14:10:04","modified_gmt":"2026-11-09T06:10:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/ylpart.my\/my\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"38\" class=\"elementor elementor-38\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d702b7 e-flex e-con-boxed e-con e-parent\" data-id=\"8d702b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2e763 elementor-widget elementor-widget-et_heading\" data-id=\"bb2e763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >How can we help you?<\/span><\/span><\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c436c86 elementor-widget elementor-widget-et_heading\" data-id=\"c436c86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Frequently asked questions<\/span><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ca9690 e-flex e-con-boxed e-con e-parent\" data-id=\"4ca9690\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd45e88 elementor-widget elementor-widget-et_breadcrumbs\" data-id=\"fd45e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"et-breadcrumbs\"><a href=\"https:\/\/ylpart.my\/my\/\">Laman Utama<\/a> <span class=\"arrow\"><\/span> <\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3359f7 e-flex e-con-boxed e-con e-parent\" data-id=\"a3359f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7de6872 elementor-widget elementor-widget-et_heading\" data-id=\"7de6872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Shipping & Delivery<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb72273 elementor-widget elementor-widget-et_accordion\" data-id=\"eb72273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-accordion collapsible-true\"><div class=\"accordion-title  elementor-repeater-item-ba2ac72\"><span class=\"accordion-icon\"><\/span>How soon will my order be shipped?<\/div><div class=\"accordion-content \"><p>Most orders are packed and shipped within 3\u20137 days after your payment is confirmed. If an item is temporarily out of stock or there are special circumstances, it may take a little longer, and we will keep you updated on WhatsApp every step of the way.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-5d4fb53\"><span class=\"accordion-icon\"><\/span>Do you deliver to my area?<\/div><div class=\"accordion-content \"><p>We deliver throughout Malaysia. Coverage for some remote areas depends on our courier partner's service limits. If you are unsure, simply WhatsApp us your postcode and we will check for you before you order.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-5653b45\"><span class=\"accordion-icon\"><\/span>Will I get a tracking number?<\/div><div class=\"accordion-content \"><p>Yes. Once your parcel is on its way, we will send you the tracking number on WhatsApp first, followed by email, so you can follow your delivery from start to finish.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-d82d745\"><span class=\"accordion-icon\"><\/span>Can I pick up my order myself?<\/div><div class=\"accordion-content \"><p>Self-pickup is not available at the moment. All orders are delivered straight to your doorstep by courier.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-093f30d e-flex e-con-boxed e-con e-parent\" data-id=\"093f30d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb0022 elementor-widget elementor-widget-et_heading\" data-id=\"7eb0022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Products & Orders<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98c2e5d elementor-widget elementor-widget-et_accordion\" data-id=\"98c2e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-accordion collapsible-true\"><div class=\"accordion-title  elementor-repeater-item-e94d34a\"><span class=\"accordion-icon\"><\/span>I can&#039;t find a part for my car on the website. Can you help?<\/div><div class=\"accordion-content \"><p>Absolutely. Not every part is listed online yet. WhatsApp us your car model, year and the part you need (a photo of the old part helps too), and we will check availability and can order it in for you.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-5fa83cf\"><span class=\"accordion-icon\"><\/span>An item is out of stock. Can I pre-order it?<\/div><div class=\"accordion-content \"><p>Yes, you can. Waiting times vary depending on the part and our supplier, so please WhatsApp us and our parts specialist will check and give you the latest estimate.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-dfd7f74\"><span class=\"accordion-icon\"><\/span>Can I get an official invoice with my company name?<\/div><div class=\"accordion-content \"><p>Yes. We can issue an official invoice, and your company name can be printed on it. Just let us know your company details when you place your order.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-0527449\"><span class=\"accordion-icon\"><\/span>Do you offer wholesale or workshop prices?<\/div><div class=\"accordion-content \"><p>Yes, we welcome workshops and bulk buyers. WhatsApp us the parts and quantities you need, and we will get back to you with a special quote.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-4c28ac3\"><span class=\"accordion-icon\"><\/span>Can I cancel or change my order after placing it?<\/div><div class=\"accordion-content \"><p>Yes, as long as your order has not been shipped yet. Just WhatsApp us your order number and the changes you need as soon as possible, and we will update or cancel it for you. Once the parcel has been sent out, changes are no longer possible.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb2dc05 e-flex e-con-boxed e-con e-parent\" data-id=\"cb2dc05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4a051 elementor-widget elementor-widget-et_heading\" data-id=\"0e4a051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Returns, Refunds & Warranty<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c17575 elementor-widget elementor-widget-et_accordion\" data-id=\"6c17575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-accordion collapsible-true\"><div class=\"accordion-title  elementor-repeater-item-8587cb4\"><span class=\"accordion-icon\"><\/span>How long do I have to request a return or claim?<\/div><div class=\"accordion-content \"><p>Please contact us within 7 days of receiving your order, so we can look into it and process your request quickly.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-2d83aa4\"><span class=\"accordion-icon\"><\/span>What do I need to provide for a return?<\/div><div class=\"accordion-content \"><p>Returns are accepted for defective items only. Please send us a video showing the part installed on your vehicle and tested, with the problem clearly visible. Requests without video proof cannot be processed.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-0854e06\"><span class=\"accordion-icon\"><\/span>I received the wrong or a damaged item (not installed yet). What should I do?<\/div><div class=\"accordion-content \"><p>Please record a video of the item and its packaging that clearly shows the issue, then WhatsApp it to us within 7 days. We will sort it out for you as quickly as possible.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-04a4448\"><span class=\"accordion-icon\"><\/span>Who pays for return shipping?<\/div><div class=\"accordion-content \"><p>Return shipping costs are borne by the customer.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-ca0c20b\"><span class=\"accordion-icon\"><\/span>How long is the warranty?<\/div><div class=\"accordion-content \"><p>Warranty periods vary by product. Your exact warranty period is stated on your invoice, so please keep it safe for any future claims.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-0934717\"><span class=\"accordion-icon\"><\/span>How many times can I make a warranty claim?<\/div><div class=\"accordion-content \"><p>Each item can be claimed up to 2 times within its warranty period.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73b7c90 e-flex e-con-boxed e-con e-parent\" data-id=\"73b7c90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b85314 elementor-widget elementor-widget-et_heading\" data-id=\"1b85314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Installation<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c78b95 elementor-widget elementor-widget-et_accordion\" data-id=\"2c78b95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-accordion collapsible-true\"><div class=\"accordion-title  elementor-repeater-item-dd3e2a9\"><span class=\"accordion-icon\"><\/span>Do you provide installation?<\/div><div class=\"accordion-content \"><p>Yes. We work with trusted workshops that can install your parts for you. Installation charges are set by the workshop at the time of service. WhatsApp our specialist to get the workshop address.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-92bbb89\"><span class=\"accordion-icon\"><\/span>Should I replace shock absorbers in pairs (left &amp; right, front &amp; rear)?<\/div><div class=\"accordion-content \"><p>Every car and situation is different. WhatsApp us your car model and what you are experiencing, and our specialist will advise you on the best and most cost-effective option.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19c035a e-flex e-con-boxed e-con e-parent\" data-id=\"19c035a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"breakpoint-767 breakpoint-768-1023 elementor-element elementor-element-7019150 e-con-full e-flex e-con e-child\" data-id=\"7019150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-816abdd elementor-absolute elementor-invisible elementor-widget elementor-widget-et_image\" data-id=\"816abdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;bounceInUp&quot;}\" data-widget_type=\"et_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-image\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"lazy\" data-src=\"https:\/\/ylpart.my\/wp-content\/uploads\/footer_consultant.webp\" src=\"https:\/\/ylpart.my\/wp-content\/uploads\/footer_consultant.webp\" width=\"183\" height=\"314\" alt=\"YL Part\" \/><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64aeb52 e-con-full posts-highlight-block e-flex e-con e-child\" data-id=\"64aeb52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcfce03 elementor-widget elementor-widget-et_heading\" data-id=\"fcfce03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Can\u2019t find what you\u2019re looking for? Call us now on <a href=\"https:\/\/wa.me\/60123980343\" target=\"_blank\" rel=\"noopener\" style=\"color:#f29f05;font-size:150%;position:relative;transform:translateY(4px);display:inline-block;width:auto\">012-398 0343<\/a> or<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c75b9a e-con-full posts-highlight-block e-flex e-con e-child\" data-id=\"4c75b9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32a53f0 elementor-widget elementor-widget-et_button\" data-id=\"32a53f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a target=\"_self\" href=\"https:\/\/ylpart.my\/contact-us\/\" data-effect=\"default\" class=\"et-button hide-default-false hide-sticky-false megamenu-ajax-false submenu-appear-false submenu-shadow-false modal-false hover-default smooth-false shadow-false rounded custom 16 11\" ><span class=\"text\">Contact us<\/span><span class=\"icon icon2\"><\/span><span class=\"button-back\"><\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How can we help you? Frequently asked questions Home Shipping &#038; Delivery How soon will my order be shipped? Most orders are packed and shipped within 3\u20137 days after your payment is confirmed. If an item is temporarily out of stock or there are special circumstances, it may take a little longer, and we will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/ylpart.my\/my\/wp-json\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ylpart.my\/my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ylpart.my\/my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ylpart.my\/my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ylpart.my\/my\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":22,"href":"https:\/\/ylpart.my\/my\/wp-json\/wp\/v2\/pages\/38\/revisions"}],"predecessor-version":[{"id":13920,"href":"https:\/\/ylpart.my\/my\/wp-json\/wp\/v2\/pages\/38\/revisions\/13920"}],"wp:attachment":[{"href":"https:\/\/ylpart.my\/my\/wp-json\/wp\/v2\/media?parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}